Privacy Policy — Wipe Away

Last updated: May 2026

Your privacy matters to us. We don't sell your personal information — ever.

What we collect

When you place an order, we collect:

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  Your name
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  Email address
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  Shipping and billing address
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  Payment information (processed securely by our payment provider — we never store your card details)
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We don't collect more than we need to fulfill your order.

How we use your information

We use your information to:

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  Process and fulfill your order
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  Send you order confirmations and shipping updates
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  Respond to any questions or issues you contact us about
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We will not add you to a marketing mailing list without your explicit consent.

Who we share it with

We only share your information with the people who need it to get your order to you:

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  Big Cartel — our store platform, which processes your order and payment data
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  Our shipping carrier (云途 / YunExpress) — your name and address to deliver your package
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  Payment processors — your billing information to complete your transaction
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  Google Analytics — we use this to understand how visitors use our site (pages visited, time on site). This data is anonymized and used only to improve your shopping experience. You can opt out via Google's opt-out tool.
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We do not sell, rent, or trade your personal information with any third party.

International transfers

Wipe Away is based in China. If you're ordering from the US, Europe, Australia, or Canada, your information will be transferred internationally in order to fulfill your order. By placing an order, you consent to this transfer.

For EU/UK customers: We process your data on the basis of contractual necessity (to fulfill your order). You have the right to access, correct, port, or request deletion of your personal data at any time. To exercise these rights, contact us at the email below.

For California customers (CCPA): We do not sell your personal information. You have the right to know what data we collect and to request its deletion.

How long we keep your data

We retain order records for 7 years for tax and legal compliance purposes. You may request deletion of your personal data outside of what is legally required.

Cookies

Big Cartel may use cookies to operate and improve the store experience. We also use Google Analytics, which uses cookies to help us understand how visitors use our site. You can opt out via Google's opt-out tool.

Third-party links

Our store may contain links to external sites. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page.

Contact

For any privacy questions or data requests, email us at: [email protected]